I signed up a few weeks ago during supercon in FL. I got a good deal, thanks!
but I just signed in to use TOKU through Amazon prime and was asked for my credit card details and I it said i would be billed. I just want to make sure i'm not getting double billed. Who can i contact for help? your website doesn't have anyway to mail or call.
Hi Brooklyn
TOKU Amazon is seperate from watchtoku.com and requires a separate sign up process. To avoid being billled double, it is advise you cancel one of the accounts and use the service either via Amazon or via WatchToku.com. If you are still within the first 7 days of Amazon free trial you could cancel and avoid being billed $3.99. I hope this assist. If you have any questions please do not hesitate to ask.
I have the same issue as that person who tried to sign in on Amazon. You should at least have an app somewhere- it’s confusing. I purchased a subscription for Toku. It did not specify where I could watch Toku and as a matter of fact it showed several outlets on the homepage so wtf? No one else has a service that you have to pay the streaming device you use seperate lfrom the the content provider. I don’t pay Netflix twice to watch online, on my roku or on the amazon firestick! Is your YouTube channel also a seperate service because your actual website is kinda sluggish. Auto play should be a thing too. I want to support your service but you are not making it easy by having it split and not explaining that upfront. That will piss off people espe ially if they get charged twice every month before realizing the bizarre structure of your business model. Just a polite heads up.
Thank you for reaching out. Your message has been received and we will work on things on our and reach out to Vimeo who powers our OTT service. To note first, Amazon Prime is a separate identity and the services that powered WatchTOKU.com at this time has not linked to Amazon Prime. To resolve the confusion: going forward in all welcome emails to WatchTOKU it is noted that WatchTOKU sign-in will not give access to Prime because both are separate identities. We hope that it will avoid confusion and for people paying two separate accounts. Our hopes are to work towards getting apps, just know this is being worked on and we will keep everyone up-to-date via media outlets, this forum, etc.